In these Terms & Conditions the following terms shall have the meanings set forth below:
You/Your: the customer who enters a Contract through the Website.
Lennertson/We/Us: Lennertson VOF the company selling Lennertson official and affiliated products.
Website: the e-commerce website www.lennertson.com
Products/Product: the products Lennertson sells through the Website.
Order: the order of products through the Website.
Terms & Conditions: the terms and conditions of sale.
Contract/Order Confirmation: the act of You fulfilling the purchase process on our Website combined with the e-mail sent by Lennertson to you with the acceptance of your order, combined with the dispatch of your Order.
2. General conditions
These Terms & Conditions apply when you purchase Products through the Website. By confirming that you have read and accepted these Terms & Conditions when you submit an Order through the Website, you confirm your unconditional acceptance of these Terms & Conditions.
These Terms & Conditions, along with the Order and the Order Confirmation constitute the contract between you and Lennertson for the supply of Products. A copy of these Terms & Conditions is available on our Website.
If you have any questions about these Terms & Conditions, the Products or your Order, please contact us by e-mail to firstname.lastname@example.org
3. Product info
We make reasonable efforts to ensure that the information about Products on the Website is completely accurate. However, Lennertson does not warrant or guarantee that there are no errors in the description and/or pricing of the Products.
We make reasonable efforts to accurately display the properties of Products, including the applicable colors. Because the actual color you see may depend on your computer system and settings and the Products of Lennertson are handmade to a degree, it is possible the actual Product you receive shows a variance in color and details.
We reserve the right, at any time and without notice, to modify the information about Products (including information on prices, description and availability) displayed on the Website. However, changes to price, availability or description of Products will not affect already submitted and accepted Orders.
4. Placing an Order
By placing an Order on the Website, you confirm that you are legally capable of entering into binding contracts and that the information which you provide when you place an Order is true, accurate, current, and complete.
Orders are subject to availability and acceptance by Us. We may, at any time and at its sole discretion, refuse to accept Your Order.
If Lennertson cannot accept or process your Order, after You have already fulfilled payment, We will contact you by e-mail and refund your payment. We will contact you by e-mail as soon as possible.
After placing an Order you receive an automated e-mail confirming receipt of your Order. This e-mail contains the relevant details of your Order. This e-mail does not yet constitute an acceptance of the Order. The Order will be accepted and the Contract will be concluded only when We dispatch the Product(s). At such time you will receive an Order Confirmation informing you that the ordered Products have been dispatched.
Orders can be cancelled by you at any time before being accepted by Lennertson. If you wish to cancel your Order please contact us by means of the Contact Form on the Website or by e-mail to email@example.com, quoting the Order number. In case of cancellation, We will refund the cost of the Products included in the canceled Order. If you cancel before the products have shipped we may charge a fee for the transaction costs incurred.
Unfortunately, it will not always be possible to stop the order if this has already been picked up by the delivery company, once the item is back with Lennertson we will process your refund, given that the return conditions as stated in article 9 have been met.
5. Unavailable Products
We make reasonable efforts to ensure that the information about Products displayed on the Website are always accurate. However, when you place an Order certain Products may, unfortunately, be out of stock.
If We are unable to dispatch the ordered Products to You within 14 days from the date of your Order, We will cancel the Order either partially or entirely and refund you the payment for the Products in the canceled Order.
However, this does not apply to so-called 'preorders'. Where it is clearly stated in the product description that an exceptional and longer wait time applies because the product has yet to start being produced or is under production at the moment of ordering.
The prices of the Products are indicated on the Website and are confirmed in the automated e-mail you will receive once you have placed your order. VAT may be included or excluded regarding your location. Seeing the correct prices for your location (regarding differences in taxation) may require You to: partially complete the checkout process in order for our system to read Your country of residence, or alternatively register an account on our Website and log in.
Delivery costs may apply to the Order as indicated on the Website at the time you submit your Order. Delivery costs will depend on the Order, the place of delivery, and your required shipping method.
All payments are processed through Mollie PCI-DSS level 1 certified secure payment service. Payments can be made using the following methods: Mastercard, Visa, American Express, Bancontact, iDeal, Cartes Bancaires, Cartasi, KBC/CBC-betaalknop, Belfius Betaalknop, ING Home’Pay, Paypal, SOFORT Banking, EPS, Giropay, Postepay or Paysafecard.
We will not accept your Order or supply the Products to you until the payment transaction has been authorized and successfully completed.
We use DHL, DPD, UPS, PostNL or Bpost for deliveries. We make reasonable efforts to deliver the Products within reasonable time, but We are not able to guarantee a specific delivery time. We will send the Products to you at the delivery address indicated on your Order Confirmation. However, documents will only be sent by e-mail to the e-mail address which you provided at the time of making the Order.
8.1. Import taxes, VAT, duties
If you are shopping from outside the EU, the prices shown on our website are exclusive of VAT. Orders delivered outside the European Union may incur duties and taxes, depending on your exact location. You are responsible for these possible charges.
9. Return Policy
You can return Products without a statement of reason within 30 days of receiving them and You will receive a refund if the returned Products comply with the Conditions set in these Terms & Conditions. We will cover the return costs within the European Union. For returns outside of the European Union; please contact us first.
All returned items must remain without any signs of wear or usage.
We handle an extra strict return policy on shoes & boots. Footwear that is returned to us must be without any visible marks in order to be eligible for a refund, to ensure this you can:
• Only try on shoes on a carpeted surface.
• We advise you not to walk around in shoes that you want to return (Walking will always create - if but the smallest - creases on the shoe’s upper or marks on the outsole, making them unacceptable for a return or refund).
Any scuff, crease, or any sign of wear makes footwear unacceptable for a return or refund. Checking if shoes are the right size does not require walking
Your payment will be refunded as soon as possible and no later than thirty days after We receive and approve your return.
You can create a return request through firstname.lastname@example.org.
In case you wish to cancel your order before it has been shipped, you can do so and receive a refund, minus possible transaction costs.
The Products sold by Lennertson are intended for use by adult persons of legal age. Lennertson is not liable for damages resulting from the use of the Products, which includes but is not limited to damages of physical injury.
Lennertson is, except for the case of intent or gross negligence, in no way liable for any damages resulting from inaccuracy and/or incompleteness and/or wrongfulness of the content of the Website, the (incorrect) use of the Website and the providing of inaccurate data. Damages that are in your opinion due to intent or gross negligence of Lennertson, shall be reported to Us in writing as soon after the occurrence of the damage as possible. Damages that are not reported to Us as soon as possible can not be compensated.
In the case you have a complaint or other comment to make please contact Us by e-mail to email@example.com at the earliest possibility.
12. Intellectual property rights
The Lennertson trademark as well as all trademarks, whether they are figurative or not, and all other marks, illustrations, images, and logo which appear on its products, accessories or packaging, whether registered or not, are and remain the exclusive property of Lennertson and its affiliated companies. It is strictly forbidden to reproduce trademarks referred to, pictures, images, and logos, whether complete, partial or modified, without the prior express written permission of Lennertson, in any way. Violation of this prohibition can be prosecuted.
13. Circumstances beyond the control of Lennertson
Lennertson makes reasonable efforts to perform its obligations under these Terms & Conditions. However, Lennertson cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond its reasonable control, including, without limitation, natural disaster, explosion, flood, fire or accident, war or civil disturbance, strike, industrial action or stoppages of work, any form of government intervention, a third party act or omission, failure of its supplier(s), failure by You to give us a correct delivery address or notify us of any change of address, or a failure by You to affect payment.
Lennertson will inform you of any such unforeseen event as soon as possible after its occurrence and it will perform its obligations as soon as reasonably possible.
14. Concluding provisions
These Terms & Conditions are governed by the laws of Belgium with the exclusion of the UN Convention on the International Sales of Products.
In case either party fails to enforce any term of these Terms & Conditions, this does not constitute a waiver of such term or in any way affect the right to later enforce such term.
15. Company information